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Privacy Policy

Your privacy and data security are fundamental to our mission of providing trusted healthcare solutions.

Last updated: September 22, 2025

Introduction

MediNexus ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services related to medical equipment and healthcare solutions.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. This policy is designed to comply with applicable data protection laws, including the Information Technology Act, 2000, and Digital Personal Data Protection Act, 2023.

Information We Collect

Personal Information

• Name, email address, phone number, and postal address
• Business information (company name, designation, healthcare facility details)
• Professional credentials and certifications
• Purchase history and product preferences

Technical Information

• IP address, browser type, and device information
• Usage patterns, pages visited, and time spent on our platform
• Cookies and similar tracking technologies
• Geographic location data (with your consent)

Payment Information

• Payment method details processed securely through Razorpay
• Transaction history and billing information
• Financial data required for payment processing and fraud prevention
• GST and tax-related information for compliance

How We Use Your Information

Service Delivery

• Process and fulfill your orders
• Provide customer support and technical assistance
• Send order confirmations and delivery updates
• Facilitate warranty claims and product support

Communication

• Send important service announcements
• Provide product updates and safety notifications
• Share educational content about medical equipment
• Marketing communications (with your consent)

Platform Improvement

• Analyze usage patterns to enhance user experience
• Develop new features and services
• Conduct research and data analysis
• Prevent fraud and ensure platform security

Legal Compliance

• Comply with regulatory requirements
• Maintain accurate financial records
• Respond to legal requests and court orders
• Ensure compliance with medical device regulations

Payment Processing & Razorpay Integration

Secure Payment Processing

We use Razorpay as our primary payment gateway to ensure secure, reliable, and compliant payment processing. Razorpay is PCI DSS Level 1 certified and adheres to the highest security standards.

Data Shared with Razorpay

• Transaction amount and currency
• Customer name and contact information
• Order details and product information
• Device and browser information for fraud detection

Razorpay Security Features

• 256-bit SSL encryption for all transactions
• Advanced fraud detection and risk management
• Compliance with RBI guidelines
• Support for multiple payment methods and EMI

Note: We do not store sensitive payment information such as credit card numbers, CVV, or bank account details on our servers. All sensitive payment data is securely handled by Razorpay in compliance with PCI DSS standards.

Data Security & Protection

Encryption

All data is encrypted in transit and at rest using industry-standard protocols

Access Control

Strict access controls and authentication mechanisms protect your data

Monitoring

Continuous monitoring and audit trails ensure data integrity

Your Privacy Rights

Right to Access

Request a copy of the personal information we hold about you

Right to Rectification

Correct any inaccurate or incomplete personal information

Right to Erasure

Request deletion of your personal information (subject to legal requirements)

Right to Data Portability

Receive your personal information in a structured, machine-readable format

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Privacy Officer

Email: privacy@medinexus.com

Phone: +91-XXXX-XXXXXX

Data Protection Office

Address: [Your Complete Address]

Response Time: Within 30 days

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

MEDINEXUS

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